Refund Policy

We want you to be completely satisfied with your purchase from Jackpot Jackpot Accessories. If you are not satisfied, you may return eligible items within 30 days of receipt.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
• Proof of purchase or order number is required for all returns and exchanges.

Contact our customer support team or visit our Support & Help Center page to request a Return Authorization Number (RAN).

• Pack the item securely in its original package along with the order invoice or return authorization receipt.
• Ship the item to our designated return warehouse address provided by our support team.

Once your return is received and inspected by our warehouse team, we will send you an email notification confirming receipt.

• If approved, your refund will be processed promptly. A credit will automatically be applied to your original payment method within 5–7 business days.
• For Mobile Banking / Cash on Delivery orders, refunds will be issued via bKash, Nagad, or direct bank transfer based on your provided payout account details.

Certain items cannot be returned due to hygiene, safety, or legal reasons, including customized/personalized merchandise, underwear/base layers, and gift cards.

• Sale items marked explicitly as "Final Sale" or "Clearance" are non-refundable unless defective or damaged upon delivery.

Please inspect your order upon delivery. If an item is defective, damaged, or if you received the wrong product, please contact us within 48 hours of delivery.

• We will immediately arrange a free replacement or full refund, including all shipping costs incurred.

Original shipping fees are non-refundable unless the return is due to our error or a defective product.

• Customers are responsible for paying their own return shipping costs unless otherwise authorized by customer support.
• We do not charge any hidden restocking fees on eligible standard returns.

The fastest way to exchange an item for a different size or color is to return the item you have and place a new order once the return is accepted.

• Alternatively, contact support to reserve your desired size or item for direct exchange processing.

If you have any questions regarding returns, refunds, or exchanges, please reach out to our dedicated support team:

• Email: support@thejackpotbd.com
• Visit our Support & Help Center page to submit a direct ticket or inquiry.